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			IMPORTANT ADMISSION REMINDERS IMPORTANT DISCHARGE REMINDERS OUR RESPONSIBILITIES YOUR RESPONSIBILITIES

			IMPORTANT ADMISSION REMINDERS	>BACK TO TOP

			If the patient’s hospital account is covered by a company, insurance or HMO, the letter of Authorization (LOA) should be faxed to +63 (32) 253-5639, but the original LOA has to be presented before the discharge date. Please call our HMO/Insurance coordinator (local 5537) should you have any concerns regarding your charge account. If the patient is a PhilHealth, all requirements shall have to be completed/secured before the patients discharge date. You can ask PhilHealth, all requirements shall have to be completed/secured before the patients discharge date. You can ask PhilHealth Representative (counters 8 & 9) for any inquires. An amount shall be charged to your bill upon borrowing of items from the nurses’ station (e.g. TV remote control, drawer keys). The amount shall be deducted once the borrowed item(s) have been returned.
			DISCHARGE PROCEDURE: Step 1 Go to the Nurses’ Station, verify that your doctor has given the “May go home” order and obtain the following, as applicable: Discharge Instructions Medical Records (Certified True Copy) Philhealth Forms Step 2 Return any borrowed item (remote control and keys) at the Nurses’ Station before proceeding to the business office. Step 3 For PhilHealth members, proceed to Philhealth section (Counter 8 & 9) together with fully accomplished forms. PHIC Form 1 accomplished by the employer PHIC Forms signed by the attending physicians. PHIC Form 3 PHIC Form 4 (for maternity cases only) For incomplete PhilHealth requirements, you have to settle your account at the Billing Section in full. You can file your PhilHealth requirements after the discharge for direct refund from PhilHealth at a later date.
			Step 4 Proceed to Cashier Billing Section (Counter 3 to 7, Ground Floor, Bldg. C to any open satellite counter) for computation of final hospital bill. Senior Citizens discount (if applicable may be granted upon full payment and presentation of an identification card or document that establishes that the patient is a citizen of the Republic of the Philippines and is at least sixty (60) years old. Step 5 A gate pass shall be given to you by the Billing Officer or Cashier upon your discharge. Present this gatepass to the nurse-on-duty upon check-out and surrender it to the security guard upon leaving the hospital. top

			IMPORTANT DISCHARGE REMINDERS	>BACK TO TOP

			Discharge cut-off time is at 12:00 noon. A fractional amount shall be charged to the account if discharged after the cut-off time. Please inform admitting section if you want to check out after the cut-off time. All major credit card payments are accepted CHECK PAYMENTS ARE NOT ACCEPTED. For an updated Statement of Account, you can request for it from the Billing Section from 3:00 p.m. to 5:00 p.m. or check the automated billing inquiry (Info Touch Machine- ITM). BUSINESS OFFICE HOURS:
			Cashier Open 24 hours Billing Section Mon-Sun from 6:00 a.m. to 10:00 p.m. PhilHealth Mon-Sat from 7:30 a.m. to 5:00 p.m. Sundays from 8:00 a.m. to 4:00 p.m. Refunds Mon-Fri from 8:00 a.m. to 5:00 p.m.
			ATM machines are available at the Ground Floor Building C. PHARMACY The hospital pharmacy located at the lobby of Building AB beside the entrance is open 24 hours seven days a week. Cash purchases at the hospital pharmacy shall enjoy a discounted rate for all medicines. MEDICAL RECORDS Photocopies of medical records and medical certificates can be furnished by the Medical Records Section. Coordinate with the Nurses’ Station prior to discharge if you need a copy. A “Release of Information Consent Form” shall be signed by the Attending Physician and the patient prior to release of records. A courier service is available upon request. Additional charges incurred shall be included in the patient’s bill. VISITING HOURS General 9:00 a.m. to 9:00 p.m. Children below 9 years old are STRICTLY NOT ALLOWED A Maximum of (2) watchers at a time are allowed for each patient. Two passes will be issued.
			Intensive Care Unit (ICU), Coronary Care Units (CCU) and Pediatric Intensive Care Unit (PICU) 9:00 a.m. to 9:00 p.m. ICU viewing area shall be closed from 9:00 p.m. to 6:00 a.m. to all visitors that does not have the watcher’s pass.
			Watcher’s Pass A pass is required to all watchers who will stay with the patient after 9:00 p.m. A watcher’s pass is given to the patient upon registration at the Admitting Section.
			Housing and Security Hospital staff shall collect all food trays inside the room. Cash and other valuables may be deposited to the cashier for safekeeping. All private room doors shall be kept locked at nightime. The hospital is not liable/responsible for anything lost during your stay.
			Other Charges Incoming calls are free of charge. All outgoing local calls shall be charged accordingly. Ambulance services are provided for a corresponding fee.
			Canteen Hospital Canteen is located at the Ground Floor of Main Building (near Medical Records section).
			Parking For your convenience, the Hospital offers a parking services at P10.00 per hour from 6:00 a.m. to 8:00 p.m. The fund collected will be donated to the Cebu Filipino-Chinese Volunteer Fire Brigade. Overnight and basement parking is strictly prohibited.
			Advance Directives To preserve the patient’s dignity and rights, Chong Hua Hospital has made available to patients who chose to sign an advance directive or living will, legal documents which will direct the attending physician and CHH staff, regarding preferred intensity of care including orders regarding life-sustaining treatment.
			Others Strictly NO SMOKING within the hospital premises. ALCHOLIC BEVERAGES ARE NOT ALLOWED. FIREARMS SHOULD BE DEPOSITED to the Security Officer. ADDITIONAL FURNITURES, ELECTRONIC/ELECTRICAL and MEDICAL EQUIPMENT brought from outside ARE NOT ALLOWED. top

			OUR RESPONSIBILITIES	>BACK TO TOP
			As a patient at CHONG HUA HOSPITAL, YOU CAN EXPECT TO:
			Receive… respectful and compassionate care in a safe regardless of your age, race, religion, national origin, gender, sexual orientation, physical or mental disability. Be informed about… the names of the doctors, nurses and health care team members directly involved in your care. the risk, benefits and treatment alternatives, its consequences should you refuse. pain and pain relief measures. care options when the hospital care is not indicated. your doctor’s fee before any medical care or surgical care is delivered (e.g. rate of daily visits, anesthesia fee, surgical fee, etc.) charges/ payments made to your bills. Decide… about your plan or care before and during treatment. about advance directives and tissue/organ donation. to refuse to a treatment to the extent permitted by law. Be provided… with attention when you request for help, with the understanding that other patient may have more urgent needs. with assistance from a Patient Services sentative in resolving complaints. Be provided… with assistance concerning ethical issues by contacting an Ethics Committee member at 255-8000 loc 5123.
			Receive… a copy of your medical records according to the CHH Medical Records Policy. Have the Right… to privacy and confidentiality of all records except as otherwise provided by law. to privacy to the extent consistent with providing adequate medical care. to discharge from the hospital against the advise of your doctor; however, the hospital and doctors will not be responsible for any medical consequences of your decision. to decline to participate or withdraw from a research study. Your refusal will NOT affect your hospital care. to add additional information to your medical records as defined in the CHH Medical Records Policy by contracting the Medical Records Services. to request for sign language or foreign language interpretation services. to freedom from the use of seclusion or restraints in any form unless clinically required. to verify the accuracy of our hospital and physician bills. to request information and a summarized list of your hospital charges.

			YOUR RESPONSIBILITIES	>BACK TO TOP
			As a patient, you and your representative are expected to:
			Provide… Complete and accurate information including your: Full name, address, home telephone number, date of birth, Social Security Number, Insurance Carrier, and Employer when it is necessary Health, including president and past illnesses/Hospitalization, medications including Natural products/ vitamins and other matters pertaining to your health. A copy of your advance directive if you want to apply it during admission. Treat… Hospital staff, other patients and visitors with courtesy & respect. Abide by… All hospital rules and regulations such as the NO SMOKING Policy, Visitor/s Policy, and Waste Segregation Policy. Weapons are prohibited. Ask your doctor… When you do not understand about your diagnosis or treatment. When you have worries about pain, taking pain medication and what to except regarding pain management. Leave… All your valuables at home. Pay your… Hospital and physician bill in a timely manner.