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+63(32) 255 8000

 

WELCOME TO CHONG HUA HOSPITAL

At Chong Hua Hospital, everyone in the medical community and management staff is a partner in your care. Our concept of "Patient-Focused Care" puts you, the patient, first! The concept of "Patient-Focused Care" is not unique, but Chong Hua Hospital, its provider and staff have taken this to a new level. It is about caring for patient by first finding out what their needs and values are and then tailoring the care we provide to meet those expectations and enhance their experiences while in our care.

Give us a chance to serve you.

Thank you for choosing Chong Hua Hospital for your Healthcare.

 

Why Chong Hua?


Chong Hua Hospital is home of the region's top specialists and sub specialist. We are pleased to be the referral hospital of choice for physicians and patients seeking the highest level of quality healthcare.

With our 660 beds and our state-of-the-art facilities and equipment, we are considered as one of the biggest, most advanced, fully integrated and comprehensive healthcare facility system in the Visayas and Mindanao.

In 2009, we became the third Joint Commission International accredited healthcare organization in the Philippines, the only one in Visayas-Mindanao. We are recognized by the Province and
City of Cebu as an industry leader as well as commended by the Department of Health for rendering excellent services and facilities at par with those of the most respected hospitals in the world.

Our eleven (11) storey twin tower building stands at the very heart of Cebu City completing the backdraft of the famous Cebu's landmark -

the Fuente Osmeña Circle.

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News & Current Events

Room Rates
Effective July 23 2014
 

A forum on :
Comprehensive Neurological Assessment
August 7, 2014
Chong Hua Hospital
(3C Auditorium)

Breastfeeding Uncovered:
MISSION POSSIBLE
A CONFERENCE for Physicians, Nurses, Midwives,
Counselors, And others involved in infant feeding and child care
By
JACK NEWMAN, M.D., FRCP
August 13, 2014
Chong Hua Hospital
3C Conference Room

 
 

A quick guide to visiting Chong Hua Hospital


Location Map


Contact Information
Patients proceed to the Triage Area for evaluation and assessment, or to the treatment area for emergency management. Patients with Direct-To-Room

Step 2

Patients significant other should fill out the Patient Data Sheet and submit it to the Admitting Section for processing.

Step 3

Proceed to Billing Section for the initial payment. Claim the Administration Kit from the admitting section.
Important Admission Reminders

Health Maintenance Organization (HMO) insurance or company covered hospitalization should have a letter of Authorization (LOA) faxed to +63(032) 256 3140, but the original LOA shall be required upon discharge. Please call our HMO/Insurance coordinator at local 5537 for any concerns.

A refundable amount is added to your bill for items borrowed from the nurses' station (e.g. TV remote control, drawer keys, etc.).

The discharge process may be initiated early during your hospitalization:

Step 1

Go to the Nurses' Station, verify that your doctor has given the "May go home" order and obtain the following as applicable:
  • Discharge Instruction
  • Medical Records (Certified True Copy)
  • PhilHealth Forms

Step 2

Return any borrowed item (keys) to the Nurses' Station before proceeding to the Billing Section.

Step 3

Return TV remote control to the Billing Section.

Step 4

For Philhealth members, proceed to the Billing Section together with completed and fully accomplished forms.
  • PHIC Form 1 accompanied by the employer
  • PHIC Form 2 signed by the attending physicians
  • PHIC Form 3 (duly accomplished)
  • PHIC Form 4 (for maternity cases only)
For incomplete PhilHealth requirements, you have to settle your account at the Billing Section in full. You can file your PhilHealth requirements after the discharge for direct refund from PhilHealth at a later date.

For non-PhilHealth members, proceed to the Billing Secton (Ground Floor, Bldg. C) for computation of final hospital bill.
  • Senior Citizen's discount, if applicable, may be granted upon full payment and presentation of an identification card or document that establishes that patient is a citizen of the Republic of the Philippines and is at least sixty (60) years old.
  • For personal accounts, please pay the hospital bill and professional fees at the cashier.

Step 5

A gatepass shall be given to you by the Billing Officer or cashier upon your discharge.

Present this gatepass (first copy) to the nurse-on-duty upon check-out and surrender to the security guard (second copy) upon leaving the hospital.

Important Discharge Reminders
  • Discharge cut - off time is at 12:00 noon. A fractional amount shall be charged to the account if discharged after the cut-off time
  • Please make arrangements with the Billing Section if you want to check out after the cut-off time.
  • All major credit card payments are accepted.
  • For an updated Statement of Account, you can request for it from the Billing Section.
  • ATM Machines are available at the Ground floor, Building C.
Business Office Hours
ER Cashier Open 24-Hours
New Building Cashier Mon-Fri 6:00 am to 4:00 pm
Saturday 7:00 am to 12:00 nn
Billing Section Mon-Sun 6:00 am to 8:00 pm
Refunds Mon-Fri 8:00 am to 5:00 pm
Saturday 8:00 am to 12:00 nn
  •  CHONG HUA HOSPITAL aims to provide you with safe and quality care. As patient in this hospital, it is important for you to know that you have both RIGHTS AND RESPONSIBILITIES that will enable you to participate in receiving quality healthcare.
Rights Responsibilities
RESPECT
  • To be treated with respect and courtesy
  • To receive safe, considerate ethical and cost effective healthcare
  • To have your individual, culture, spiritual, and psychological needs respected
  • To have your privacy and personal dignity maintained
  • To respect hospital personnel
  • To respect hospital property
  • To respect the caregiver's effort to provide care for other patients
  • To be considerate of other patients and to see that your visitors so the same
TREATMENT
  • To receive treatment regardless of race, religion or any other discrimination prohibited by law
  • To receive emergency treatment, regardless of ability to pay
  • To expect and be informed of a reasonable and realistic continuity of care options available when hospital care in this facility is no longer appropriate
  • To have your needs for pain management addressed and treated
  • To be free from the use of restraints and/or seclusion unless clinically necessary
  • To follow your caregiver's instructions and help them in their efforts to return you to good health
  • To inform your caregiver if you think there may be problems in following their instructions
  • To participate in decision making about your medical care
  • To recognize the impact of lifestyle on your personal health
INFORMATION
  • To understand your diagnosis and treatment, as well as possible outcomes, risks and benefits of your care
  • To have information regarding your medical treatment explained to your family member or other appropriate individual when you are unable to participate in decisions about your care
  • To be advised of hospital policies, procedure, rules and regulations that may affect your care
  • To understand that your caregivers may be teachers or students
  • To know the names/title of your caregivers
  • To see your medical records (in accordance with the law and/or hospital policies)
  • To review your bill and to have any questions or concerns you have adequately addressed
  • To provide the hospital with accurate and complete information about your medical history
  • To ask your doctors for more information if you do not understand your illness or treatment
  • To provide the hospital with necessary payment and/or insurance information
INVOLVEMENT
  • To be involved in decisions concerning you care
  • To discuss any treatment planned for you
  • To give your informed consent or informed refusal for treatment
  • To leave the hospital or request a transfer (in accordance with the law/or hospital policies)
  • To abide by hospital rules and regulations, including special policies on NO SMOKING, VISITING HOURS, WASTE SEGREGATIONS, and WEAPONS PROHIBITION
  • To keep your appointments
  • To provide the hospital with necessary payment and/or insurance information
  • To pay your bills in time
  • To inform the hospital management if you believe your rights have been violated
  • The hospital pharmacy located at the lobby of Building AB beside the entrance is open 24 hours a day, seven days a week, with a professional pharmacy staff to assist you, working together with the nursing and nutrition services to provide you comprehensive pharmaceutical services that follows international standards.
  • Your safety is our primary concern. Effective January 1, 2010, Chong Hua Hospital requires all parental/injectable medications to come from the hospital pharmacy and all parental/ injectable drugs bought ouside will no longer be administered to the patient.
  • An 18% discount on the regular price is given to all cash payments, and 8% discount to all medications upon full payment cash.
  • Over-the-counter cash purchase will get 18% discount on the regular price.
  • Non-over-the-counter inpatient medication will get 8% dicount upon full cash payment on discharge accounts.
Hospital Pharmacy Policies The main objective of these policies, is to ensure patient medication safety
  • IN-HOUSE PHARMACY / CLOSE PHARMACY

    All medications administered to inpatients must come from the hospital pharmacy, to avoid the use of fake, substandard or expired medicines.
  • HERBALS AND NATURAL PRODUCTS

    The hospital allows the use of herbal medications, as long as they comply with the requirements and provisions of the Traditional and Alternative Medicine Act of 1997 (R.A. 8423).
  • SELF-MEDICATION

    The administration of your medication is done by the hospital's nursing staff. However, at the appropriate time, you will be taught and encouraged by your doctor, nurse and pharmacist to administer your medications yourself (ie. Insulin).
  • MISCELLANEOUS

    • The Chong Hua Hospital Pharmacy will not dispense controlled and regulated medications without the proper prescription.
    • Injectable controlled drugs are dispensed for inpatients only.
    • Only over-the-counter (OTC) medications are dispensed without a prescription.
    CORONARY CARE UNIT
    •  Only TWO visitors at a time, are permitted in the Patient’s room.
    •  Visiting Hours are from 10AM to 12NN and 6PM to 8PM daily.

    INTERMEDIATE CRITICAL CARE UNIT
    •  Only TWO accompanying persons at a time, are allowed.
    •  Only ONE visitor at a time is permitted in the patient’s room from 9AM to 12PM and from 6PM to 9PM.

    INTENSIVE CARE UNIT
    •  Only TWO visitors at a time, are allowed in the room.
    •  Visiting Hours are from 9AM to 12NN and 6PM to 9PM.

    NEONATAL INTENSIVE CARE UNIT
    •  Only parents of the patient are allowed to visit 24/7.

    POST-ANSTHESIA CARE UNIT
    •  Only ONE accompanying at a time, is allowed for pediatric patients.
    •  Visitors for adult patients, however, are not allowed. There is a Waiting Area for visitors that is open from 7AM to 7PM.

    PEDIATRIC INTENSIVE CARE UNIT
    •  Only ONE parent/guardian at a time, is allowed to stay with the child.
    •  Only TWO visitors at a time, are permitted in the patient’s room at anytime of the day.

    GENERAL GUIDELINES:
    •  Smoking is strictly prohibited as per hospitalwide smoking policy.
    •  Hospital beds are for patient use only. Lying down on patient’s bed is not allowed.
    •  No additional bed/couch for watchers, only one monoblock chair per patient per room.
    •  Eating inside the patient’s room is strictly prohibited.
    •  Use of cellphones and other electronic gadgets such as laptops are not allowed.
    •  Hand washing will be strictly enforced prior to entering the patient’s room.
    •  Telephones are for Hospital Staff use only.
    •  Flowers and plants are not permitted inside the unit.
    •  Fruits and other perishable items cannot be permitted inside the unit.
    •  Children under 7 years of age may visit with special permission only.
Watcher's Pass
A watcher who will stay with the patient after 9:00pm will need a watcher's pass. This is given to the patient upon registration of the Admitting Section. This is given to the patient upon registration at the Admitting Section.
    Canteen
     Hospital Canteen is located at the 3rd level of building AB.

    Housekeeping
     You are discouraged to bring pillows and linens for infection control purposes.
     Hospital staff collects all empty food trays inside the room so please do not leave them outside.

    Parking
     For your convenience, the Hospital offers valet parking services at P10.00 per hour 24 hours, seven days a week.
     Basement parking is strictly prohibited.

    Patient Identifier
     For patients' safety, we use double identifiers, i.e. name and date of birth, to ensure the correct patient receives the correct medication and or correct procedure. You will be repeatedly asked to provide this information in the course of your confinement. Please bear with us and
    DO NOT REMOVE YOUR IDENTIFICATION BAND.

    Security
     You are encouraged to leave all your valuables at home.
     Please keep your room locked especially at nighttime.
     The hospital cannot be held liable for anything lost during your stay.

    Telephone Use
     All incoming calls are free of charge while outgoing calls shall be charged accordingly.

    Others
     To preserve the patient's dignity and rights, Chong Hua Hospital has made available to patients who choose to sign an advance directive or living will, legal documents which will direct the attending physician and CHH staff regarding your preferred intensity of care, including orders regarding life-sustaining treatment.
 
 
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Copyright © 2014 Chong Hua Hospital | Don Mariano Cui Street, Fuente Osmeña, Cebu City, Philippines 6000 | +63(32)255-8000 | email us at info@chonghua.com.ph